Monthly usage is automatically bucketed and charged at the matching tier rate. The first 10M tokens are free, 10M to 100M is $0.50 per 1M tokens, 100M to 1B is $0.35, and 1B and above is $0.25. With BYOK you pay your LLM vendor directly and AICLUDE only charges ATF. With managed keys you're billed transparently for the model cost plus ATF. Example: 50M tokens per month means ATF = (10M free) + (40M × $0.50) = $20.

Starter uses AICLUDE-managed LLM keys only (curated vendors, pay-as-you-go pass-through, zero setup). Pro and above let you choose between BYOK and AICLUDE-managed keys. Either way the pipeline-level LLM router works the same way and lets you assign different LLMs to the input, understanding, and generation stages. Supported vendors: Google, OpenAI, Anthropic, xAI, AWS Bedrock, Azure OpenAI, self-hosted vLLM, and any OpenAI-compatible endpoint (BYOK).

Choose Cloud when you want zero ops with physical tenant isolation and no infrastructure to manage. Choose Self-hosted when compliance, data residency, or air-gap requirements demand on-premise deployment. Both use the same Docker images and the same features. Only the deployment model differs.

Personal is a free commercial license, not open source. The 1-seat limit is enforced in code. A periodic license check-in (7-day offline grace) reports usage, and over-threshold installs receive an automatic Starter upgrade prompt. Fair-use terms: single user, non-commercial or annual revenue under $1M. SSO, audit logs, per-group dedicated encryption keys, and multi-seat are Enterprise-only.

The Pro and Scale base fees recover the dedicated tenant infrastructure cost (compute, storage, HA). When users grow, LLM usage grows in proportion and is automatically settled by tiered ATF. All media generation (image, video, voice, lip-sync) flows through the same ATF system. Charging again per user would be double-counting, so we kept it simple: base fee + ATF metering. Starter uses a shared tenant pool, so it stays per-seat ($29/seat) with no seat cap: as your team grows, switching to Pro (dedicated tenant flat fee) becomes the natural choice. Usage is tallied automatically from API metadata. Real-time dashboards in the admin console break down by group, user, and agent, with configurable alerts and optional hard caps.

Upgrades within Cloud (Starter → Pro → Scale) are instant and pro-rated. Cloud and Self-hosted migration is a managed process: we export your tenant data and deliver encrypted Docker images to your infrastructure, and vice versa.

A platform for building signage and AI concierge agents and registering their content on devices. It runs in the browser, so devices can be anything: mobile (9:16), tablets (16:9), PCs, or the web. Pricing is based on agent instances. Starter allows up to 5 signage + concierge agents combined at $19/agent. Pro and Scale allow unlimited agents and unlimited devices. Agent-generated content (image, video, lip-sync) is metered through ATF and media usage, so there is no clip cap. Optional hardware bundles (display, camera, microphone) are quoted separately.

Yes. AICLUDE ships a modular GPU Worker stack: self-hosted LLM daemons (multimodal chat), image, music, and video generation, and lip-sync. All media generation is settled through the same tiered ATF system: no separate media billing. STT and TTS run on our self-hosted ONNX models and are included in every tier at no extra cost. If you need dedicated GPU, the dedicated GPU Worker add-on ($599/month) gives you a dedicated NVIDIA L4 24GB GPU with 16 vCPU / 64 GB RAM. Self-hosted Enterprise ships the full GPU Worker stack, and Personal can run any of these on your own GPU hardware.

Choosing annual billing applies a 17% discount (equivalent to 2 months free) to every Cloud tier and is billed annually. CAP: Pro at $3,990/year ($332/mo equiv.), Scale at $8,990/year ($747/mo equiv.). CAS: Starter at $190/agent/year ($16/mo equiv.), Pro at $2,990/year ($249/mo equiv.), Scale at $5,990/year ($497/mo equiv.). Annual plans are non-refundable; service continues uninterrupted through the end of the paid term.

Anytime from the admin console, pro-rated. Available add-ons: SSO/SAML ($99/mo), dedicated GPU Worker ($599/mo), extra storage ($0.10/GB/mo). SSO/SAML is included by default in Scale and Enterprise. Audit logs are included on every Cloud tier and stored automatically in S3 (Pro: 90-day retention, Scale and Enterprise: unlimited). Multi-region failover is included by default in Scale and Enterprise.

A **station** is the billing unit. One signage or one AI concierge running at a store equals 1 station. A store running both signage and concierge counts as 2 stations. A **device** is the screen that actually displays the station: mobile (9:16), tablets (16:9), PCs, or web browsers, unlimited. You can mirror one station to many devices (entrance signage + mobile sync, for example) at no extra cost. If you exceed the cap (Starter 5 / Pro 10 / Scale 15), the console offers an automatic upgrade. Large chains, airports, and public sites that need more than 15 stations should go to Enterprise (contact us). Usage (LLM, image, video, lip-sync) is settled by tiered ATF, so there is no per-station limit on content generation.